Refund Policy

Last updated: 24 May 2026

30-day pass — all sales are final

The MileMarked 30-day pass (₹49) is a digital product. Access is granted the moment your payment is confirmed. Because the pass is consumed and unlockable content is delivered immediately, we do not offer refunds once a payment is successful.

We make this policy clear at checkout and you confirm acceptance before completing payment.

When we do refund

We will issue a full refund in the following cases:

• Duplicate charge. If you accidentally paid twice for the same pass within 24 hours, the duplicate charge is refunded — the older pass stays active.
• Technical failure. If your payment succeeded at Razorpay but the pass never activated and our support team can't recover it within 72 hours, the full amount is refunded.
• Unauthorized charge. Suspected fraud or account compromise — please contact us within 7 days of the charge appearing on your statement.

What we do not refund

• Change of mind after a successful payment.
• Not using the pass during the 30-day window.
• Deleting cookies or losing access on a device that wasn't linked to a MileMarked account.
• Disagreement with content quality or route information (please report it instead — we update routes based on rider feedback).

How to request a qualifying refund

Email support@milemarked.com with:

• The email address used at checkout
• The Razorpay payment ID (begins with pay_ — visible in your payment confirmation email)
• A short description of the issue

We respond within 2 business days. Approved refunds are processed via Razorpay back to the original payment method, typically arriving within 5–7 business days.

Chargebacks

Filing a chargeback before contacting our support team will result in the disputed pass being revoked and may prevent future purchases under the same identity. Please reach out first — we resolve almost all billing concerns within 48 hours.

Pass expiry

Passes are time-limited and expire exactly 30 days after activation. We do not auto-renew — you decide whether to repurchase. Unused days do not carry over to a new pass.

Contact

Questions? Email support@milemarked.com or use our contact form. We're a small team and try to respond personally.